Managed Meraki Services

SmartAccess 360

Complete Network Lifecycle Management

SmartAccess 360 is our premier fully managed network-as-a-service (NaaS) solution, powered by Cisco Meraki. We wrap your network in a complete layer of operational excellence. From the initial strategic design to 24/7 NOC monitoring, proactive security patching, and data-driven optimization, we handle every degree of your network's lifecycle.

We don't just keep the lights on; we ensure your infrastructure evolves with your business through dedicated Customer Success and structured future planning. With modern architecture and advanced security capabilities, SmartAccess 360 ensures your organization stays protected, compliant, and ready for future scalability.

Foundation

The 360° Pillars

Four foundational pillars that ensure complete network excellence

The Always-On Pillar

360° Operational Oversight

We don't just install it; we watch, maintain, and optimize it 24/7. Our 24x7x365 Operations ensure service continuity. This includes continuous monitoring of all firewall, switching, and wireless elements from our dedicated Network Operations Center (NOC), proactive ticket resolution, and adherence to service level agreements (SLAs). We manage all network configurations, ensuring they are standardized and backed up.

The Protection Pillar

360° Security & Compliance

Security is integrated across the entire access stack, from the WAN edge to the user device. Leveraging the Meraki, we enforce a consistent security posture, managing firewall policies, VPN tunnels, and intrusion detection systems (IDS/IPS). For the LAN and WLAN, we manage access control policies (802.1X/Radius) and segmentation to isolate guests and IoT devices, ensuring compliance and minimizing the threat surface.

The Future-Proofing Pillar

360° Lifecycle Management

We manage the service from strategic planning to end-of-life and continuous improvement. This pillar covers the entire service journey: Zero-Touch Provisioning (ZTP) for rapid site deployments, scheduled firmware updates (patch management) to prevent vulnerabilities, and license co-termination management. We also provide Change Management as a Service—handling every configuration change with rollback protection and documentation.

The Value Pillar

360° Business & Performance Insights

We turn network data into actionable business intelligence. We provide visibility into your network performance, user behavior, and application usage (Layer 7). Through regular business reviews led by your Customer Success Manager (CSM), we use this data to optimize traffic flows, identify capacity bottlenecks, and propose expansions—ensuring your network always aligns with your strategic business goals.

Key Advantages

Managed SmartAccess 360 delivers the most advanced access and security controls, fully managed by our certified experts.

Unified Cloud-Based Access & Control

We centralize all Meraki Access (MR, MS, MX) policies, user identities, and device permissions into a single, intuitive cloud dashboard. Our experts maintain this standardized configuration across all your distributed sites, ensuring policy consistency and rapid troubleshooting.

Zero-Touch Onboarding & Certificate Automation

We engineer the system to eliminate manual work. Automated, certificate-based onboarding is set up for employees, guests, and IoT devices. Our service manages the entire certificate lifecycle, ensuring access is secure, compliant, and frictionless for the end user.

AI-Driven Threat Detection & Proactive Monitoring

24×7×365 integrated intelligence continuously monitors the entire Meraki network stack. When a threat is detected, our NOC immediately enforces security policies, delivering true proactive protection against potential breaches.

Identity-Based Segmentation (Zero Trust Ready)

We utilize user identity, role, and device trust level to dynamically segment the network. Our service implements and manages complex policies on the Meraki platform to prevent lateral movement of threats and protect critical workloads and sensitive data. (e.g., isolating IoT or guest traffic).

Fully Managed Guest & BYOD Experience

We manage the entire user experience. Our service designs and deploys secure, temporary guest access using branded captive portals, ensuring a professional front-end. For BYOD, we ensure users connect safely without exposing internal systems, reducing your operational risk.

Core Capabilities

These capabilities form the foundation of our Managed SmartAccess 360 service and are delivered as a modular, subscription-based service:

Access Control

Full management of Meraki's cloud-managed identity and access control (including integration with Meraki Access Manager and external RADIUS/ISE).

Authentication & Policy

Automated onboarding, certificate-based authentication, and implementation of dynamic role-based policies and segmentation across the network.

Perimeter Security

Management of the Meraki MX Security Appliance, including firewall rules, SD-WAN optimization, VPN tunnels, and advanced security license features (e.g., IDS/IPS).

Service Delivery

Implementation of clear Service Level Agreements (SLAs) for network availability, response, and resolution times.

Proactive Operations

Real-time threat detection, security analytics, compliance monitoring, and continuous audit log maintenance.

Ecosystem Integration

Seamless integration with your existing identity providers (IdP) and Single Sign-On (SSO) systems.

Scalability

A highly scalable architecture deployed and managed via templates for rapid expansion across branch, campus, and remote sites.

Full Lifecycle Management

Standard IMACD (Install, Move, Add, Change, Delete) support for all Meraki devices under management.

Service Components

Core Module

Meraki Device

Description

Managed LAN Access

Meraki MS (Switches)

Proactive management of access and core switching, including VLAN administration, port security, and PoE optimization.

Managed Wireless Access

Meraki MR (Access Points)

High-performance Wi-Fi with seamless roaming, guest access, and RF optimization across all locations.

Managed Secure Firewall

Meraki MX (Security Appliance)

Full firewall and security management, including traffic shaping, VPN configuration, SD-WAN optimization, and optional security features (IDS/IPS, Content Filtering).

Industries That Benefit

Managed SmartAccess 360 is built to solve the most complex connectivity and security challenges across modern distributed environments, enabling digital transformation and efficient IT operations in key sectors.

Industry

Business Challenge Solved

Managed SmartAccess 360 Value

Corporate Enterprises & Hybrid Work

Managing secure access for remote workers, contractors, and staff across multi-site offices while maintaining a consistent security posture.

Secure Hybrid Access: We leverage the Meraki MX and MR to deliver secure, unified Wi-Fi and VPN access. Our Identity-Based Segmentation ensures employees, partners, and contractors are automatically placed on the correct network segment with least-privilege access, dramatically reducing risk.

Retail & Hospitality Networks

Providing fast, reliable, and secure Wi-Fi for both customers and Point-of-Sale (POS) systems; gaining real-time operational insights without increasing IT staff.

Multi-Site Simplicity & Guest Experience: We use Zero-Touch Provisioning to roll out Meraki switches and APs to hundreds of locations rapidly. Our service fully manages Customizable Guest Portals and leverages Meraki's rich location analytics to drive business insights, all managed from one central dashboard.

Healthcare & Clinics

Ensuring HIPAA/compliance friendly network segmentation for patient data, medical devices, and staff, while guaranteeing high-availability for critical applications.

Compliance-Focused Network: We manage the Meraki network to enforce required segmentation for sensitive data (EHR/PHR). Our 24x7 Proactive Monitoring tracks network availability and performance, providing audit logs and guaranteeing the connectivity needed for clinical applications and medical IoT devices.

K-12 & Higher Education

Managing thousands of student and faculty devices (BYOD), providing secure campus-wide Wi-Fi, and handling peak usage demands during class time and exams.

High-Density Performance & Managed BYOD: We optimize the Meraki MR wireless environment for high-density traffic. Our Automated Onboarding system secures student and faculty devices with role-based policies, and our Capacity Planning ensures the network reliably scales to meet peak demand.

SmartAccess 360 vs. Traditional Systems

Managed SmartAccess 360 differentiates itself from conventional on-premises access systems by leveraging the full power of the Cisco Meraki cloud platform, combined with our 360° Managed Service expertise. This shift minimizes your operational risk while maximizing network intelligence and agility.

Capability

Managed SmartAccess 360 (Our Service)

Conventional Access Systems (On Premises Controllers)

Management Model

Cloud-Managed & Fully Managed: Centralized Meraki cloud control managed 24/7 by our dedicated NOC/SOC team.

Hardware-Dependent: Requires manual maintenance of physical on-premises controllers.

Operational Cost

Reduced Operational Cost: Predictable subscription model includes support, licensing, and firmware updates, leading to a lower Total Cost of Ownership (TCO).

High Maintenance Cost: Requires significant IT staff time for monitoring, patching, and hardware management.

Scalability & Deployment

Instant, Zero-Touch Scalability: We deploy new sites in minutes using standardized cloud templates. Scaling requires adding a device and a simple license.

Hardware-Dependent & Slow: Requires physical shipping, staging, and manual configuration of new controllers and devices.

User Onboarding

Automated & Zero-Touch: Our service configures automated certificate-based access (802.1X) for employees, guests, and BYOD, ensuring secure, compliant access from the start.

Manual and Slow: Often relies on complex manual port configuration, username/password distribution, or cumbersome pre-registration processes.

Security Controls

AI-Driven & Proactive: Our 360° Security includes automated Meraki MX threat detection, managed segmentation, and real-time incident response handled by our security team.

Basic Authentication: Limited to firewall rules and basic authentication. Requires additional, separately managed security tools.

Segmentation

Identity-Based & Dynamic: We manage policies that automatically isolate users and devices based on identity, role, and compliance status across the LAN and WLAN.

Static VLAN-Based: Segmentation is rigid and requires manual port configuration. Policy changes are slow and often error-prone.

Compliance

Automated Logging & Audit-Ready: Our 360° Lifecycle includes continuous compliance logging, audit trail documentation, and periodic reviews to meet regulatory requirements (a key MSPM requirement).

Manual Tracking: Requires dedicated log collection, review, and manual reporting to demonstrate compliance.

Operational Excellence

Our operational framework ensures your network operates at peak performance with minimal downtime.

Dedicated Network Operations Center (NOC) with 24/7 monitoring

Proactive issue detection and resolution before they impact users

Automated security patching and firmware updates

Regular performance reports and optimization recommendations

Structured change management and deployment processes

Comprehensive documentation and knowledge transfer

Ready to Transform Your Network?

Take the Next Step Toward Network Excellence

Whether you are beginning your network transformation or looking to optimize an existing Meraki deployment, Emarson delivers tailored SmartAccess 360 solutions that align with your business goals.

Contact Emarson today to assess your network requirements and discover how our expert-led managed services can transform your network infrastructure—now and in the future.