Emarson Managed Services

• Helpdesk Management
• Server Hardware Management
• Active Directory, DNS, DHCP, WSUS & AD Policy Management
• Systems & Peripherals Support
• Client mail Support
• End user Anti-Virus implementation
• End user Network issues
• Quarterly Training Session for Jaquar Employees
• Submit plan to Improve Quality of Services Quarterly
• Server, Software & LT/DT Inventory Management
• Create User IT Onboarding & Handover
• Vendor Coordination
• SLA Management
• Monthly Reporting (MIS)

Server

• Physical on-prem servers including virtualization
• Active Directory User Creation/Deletion
• Active Directory Policy Creation
• Manage site to site DC & ADC replication
• Fire Server Management
• File Server user rights management
• Anti-Virus Server Management
• DNS Management
• DHCP Management
• Server & User Backup application Management
• Server & Anti-Virtus user and health Management
• Virtualization Management (Hyper/VMware)
• Vendor Coordination for Server Hardware
• OEM coordination for any L3 technical

• Assign tickets as per location & scope of work
• Coordination with users for their issues
• Coordinate engineer for ticket closer
• Coordinate and manage vendor for any Desktop & Laptop hardware issues
• Escalate ticket as per skillset and requirement
• SLA Management
• Daily report
• Monthly MIS

• Periodic preventive checks of core devices
• Suggesting hardware upgrades if required
• Suggesting license upgrades if required
• Suggestions on how to utilize the device to maximum features & functionality
• Consultancy and suggestions of best practices
• Assessment, if required, in locations where there are performance issues

• Overall management of the IT support team
• Interaction with client’s management
• Interaction with other departments
• Interaction with IT Infra OEM/vendor for support and warranty issues
• Quarterly reviews
• Suggesting improvements and expansion
• New requirements from LOB, hardware refresh, capacity planning, etc.
• AMC, Warranty, Renewals, etc.