Cisco’s Smart Total care reduces the downtime with excellent technical support and expertise of the best kind. Every aspect is related to smart capabilities with dynamic solutions. Smart capabilities are being delivered through Cisco’s Smartnet Total Care Portal.
Tac is staffed and is available 24 hours and 365 days a year. for advanced hardware replacement service level Smart Net Total Care 24x7x4 shows a 4 hour response, 24 hours a day, 7 days a week including holidays. For Online Support service levels the Smart net total care onsite 24x7x4 shows a 4-hour response, 24 hours a day, 7 days a week including holidays.
Cisco provides Software updates through their software releases and online help support is also available through their website that includes Cisco’s extensive knowledge library, support tools and a lot more.
An actionable information and automation is the highlight of this solution. Management processes are simplified through interactive workflows. This eases operations, mitigates risks and increases efficiencies to ensure a smooth running of your business. Technical service and incident management, Security and Product alerts, Service Coverage management and Product Lifecycle Management are some of the salient features of this product portal.
Staying update about security is easy through Cisco’s security products and alerts. Smart total Care facilitates identification and alerts for your devices and also enables you to document alert-related activity. Similarly it facilitates hardware alerts, software alerts too.
There are also services such as Smart Assist Service that lets you accelerate the time to enable and use smart capabilities. Similarly Cisco’s Asset management service helps you gain a real-time product visibility across the entire network and Technical Service Advantage lets Cisco’s experts give a personalized, priority level service and support. Cisco’s Network optimization service gives an in-depth, proactive support through the network lifecycle facilitating cost savings.
Emarson Computers is a complete networking solution provider for IT infrastructure. We design, implement and support data and voice communication networks for many multinational, Public sector units and reputed Indian corporate.